FAQ

Buy It Once, Download It Forever
A drawback of buying digital products is that if something goes amiss, you might have lost your purchase.  Knowing this, Warehouse 23 gives registered user...
Wed, 26 Jun, 2019 at 12:59 PM
Reading Your Files
To read a PDF, you will need a program that can read that type of file.  The most common is Adobe Reader, but if you don't already have Adobe Reader, ...
Wed, 26 Jun, 2019 at 1:00 PM
I forgot to log in before placing an order. Can you add the order to my account?
Yes. Please open a new ticket with your username and the order number.  As long as the email address on your account matches the email address used to plac...
Wed, 26 Jun, 2019 at 1:01 PM
If I buy a file and hate it, can I get a refund?
Unfortunately, after you purchase and download a product, we cannot provide a refund since this would be very easy to abuse.  We feel we provide ample info...
Wed, 26 Jun, 2019 at 1:02 PM
I thought I was buying a book, not a digital file! Will you refund my order?
We know that sometimes mistakes happen. If you notice you purchased a PDF and not a physical book, notify us immediately and please do not download the file...
Wed, 26 Jun, 2019 at 1:23 PM
Where can I send errata?
For a Steve Jackson Games product, send comments and errata to errata@sjgames.com.  For a product created by someone else, send comments and errata to the ...
Wed, 26 Jun, 2019 at 1:22 PM
Can I have a copy shop print up a copy of a file I bought?
Yes, you can have one copy printed for personal use, whether at home or through a copy shop.  If the copy shop needs proof that you have permission, you ca...
Wed, 26 Jun, 2019 at 1:24 PM
Can I repost these files so others can use them?
No.  While we do not lock these files digitally, we request that you do not share these files with those who have not purchased them.  If you find someone...
Wed, 26 Jun, 2019 at 1:24 PM
What about making printouts for my play group?
Our answer is "If you bought things to use with your play group, and you need to make copies of part of the material to have a good game, go ahead.&quo...
Wed, 26 Jun, 2019 at 1:25 PM
If you have no copy protection, how can you enforce all this?
If we find a serious piracy operation, we'd try to close them down.  Please email netcell@sjgames.com if you find our content being hosted on other si...
Wed, 26 Jun, 2019 at 1:25 PM