Below you will find information on how we will address your pledge refund requests, and post crowdfunding charges in BackerKit.


  • Refund within 14 days of project close: 
    • We will process a 100% refund of your pledged amount. This will be completed through the platform in which your pledge was processed.
  • Refunds after 14 days of project close: 
    • We will process a 90% refund of your original pledge amount. This will be completed through the platform in which your pledge was processed.
  • Refunds for a return: 
    • We will process a 90% refund of your original pledge amount upon receiving your return. This will be completed through the platform in which your pledge was processed.
    • BackerKit add-on items will be refunded at 100% rate. 
    • Shipping fees will not be refunded. 
    • All returns must be unopened and in original condition. 
    • Refund will be processed after we have received your items.


Why only a 90% refund?


Crowdfunding platforms typically charge between a 8-10% fee for each pledge. This fee covers the crowdfunding platforms portion of the campaign, as well as for fees associated with processing your payment. Due to this, 10% of your pledged amount will be retained to cover these fees, as well as the time it takes our staff to address your refund.


If this does not answer your question, please open a new ticket.