Below you will find information on how we will address your pledge refund requests, and post crowdfunding charges.

• Refund within 14 days of project close: 
  • We will process a 100% refund of your pledged amount. This will be completed through the platform in which your pledge was processed.
• Refunds after 14 days of project close: 
  • We will process an 85% refund of your original pledge amount. This will be completed through the platform in which your pledge was processed.
• Refunds for a return after project ships: 
  • We will process an 85% refund of your original pledge amount upon receiving your return. This will be completed through the platform in which your pledge was processed.
  • BackerKit add-on items will be refunded at 90% rate. 
  • Shipping fees will not be refunded.
  • All returns must be unopened and in original condition. 
  • Refund will be processed after we have received your items.

Why only a 85% refund?

Crowdfunding platforms typically charge between a 8-10% fee for each pledge. This fee covers the crowdfunding platforms portion of the campaign, as well as for fees associated with processing your payment. Due to this, 15% of your pledged amount will be retained to cover these fees, as well as the time it takes our staff to address.

If this does not answer your question, please open a new ticket.